ControlUp has been named a Customers’ Choice in Gartner Peer Insights’ 2025 Voice of the Customer report for digital employee experience management tools. The London-headquartered DEX specialist stated it attained an overall customer rating of 4.8 out of 5 stars.
Gartner’s data showed that 94% of the customers who reviewed ControlUp indicated a willingness to recommend its ControlUp ONE platform. The firm said the rating was the highest overall among all vendors in the report, with the feedback and reviews coming from IT professionals and business leaders who use the products in live environments.
Jed Ayres, CEO of ControlUp, commented: “Our customers have spoken, and this Customers’ Choice recognition is a direct reflection of their trust in us. This recognition, we feel, holds deep meaning for everyone at ControlUp. It not only showcases the strength of our platform but, and more importantly, celebrates the real results our customers achieve every day as they deliver exceptional digital employee experiences.”
Users on Gartner Peer Insights highlighted ControlUp’s ease of deployment. They also pointed to its real-time monitoring and analytics features. One IT services professional described the product as a “DEX Gamechanger”. The reviewer said ControlUp adds value for customers running virtual desktop infrastructure across multiple platforms.
The same review contrasted organisations that use ControlUp with those that do not, reporting a “huge” difference in outcomes for monitoring and troubleshooting. A general management professional in the transport industry cited its use for live monitoring. “Excellent DEX to handle live monitoring. It allows you to act and take essential decisions on the spot,” the reviewer wrote. An IT manager in the energy and utilities sector said the software had reshaped operational workflows. The review stated the tool changed how the team troubleshoots devices, determines hardware specifications, and identifies trending issues. The same reviewer said the organisation now has an entire team focused on device monitoring and issue resolution, using data from ControlUp to track and address recurring problems.
ControlUp positions its ControlUp ONE platform as a unified product for digital employee experience management. The software gives IT teams real-time visibility into digital workplaces. The platform monitors the health of virtual desktops. It also tracks endpoints and applications across performance and compliance criteria. ControlUp ONE uses automation and analytics features. These aim to identify issues at an early stage and trigger remediation workflows. The firm said this approach reduces manual intervention for IT staff. It also seeks to address problems before they reach employees.
Digital employee experience has become a priority for many large enterprises. Organisations use DEX tools to manage hybrid work environments and complex application estates.
According to Gartner, “Digital employee experience management tools measure and help IT continuously improve employee sentiment toward and the performance of company-provided technology. They continuously surface actionable insights, drive self-healing automations, and optimize support and employee engagement via the near-real-time processing of aggregated data from endpoints, applications, employee sentiment and organizational context.”
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