Nottingham City Council launches new digital platform for housing services

Nottingham City Council has introduced a new workforce management system to support the delivery of housing services for more than 27,000 homes in the city.
The platform incorporates automated scheduling to streamline workflows, enabling faster and more efficient repairs and property management. According to the Council, the system will improve efficiency for frontline teams while providing tenants with greater transparency and quicker resolutions.
“Our partnership with Totalmobile marks a major moment in how we deliver repairs and maintenance for our housing services,” said Jon Peel, Business Transformation Project Manager at Nottingham City Council. “The new technology allows us to address key operational challenges while giving our residents more visibility, control and confidence in the services they rely on.”
“Nottingham City Council is focused on delivering better housing services through innovation, and this latest deployment aligns closely with our Field First platform approach,” commented Chris Hornung, Managing Director of Public Sector at Totalmobile. “It’s about creating a more connected, responsive service that puts the resident first and empowers field teams. We’re incredibly proud to be able to continue to support the Council on this important journey.”
The move extends a four-year partnership between the Council and Belfast-headquartered Totalmobile, which has previously provided lone worker protection technology for the authority. The Council is now adopting Totalmobile’s wider Field First platform, described as the UK’s only end-to-end field service solution designed specifically for field service delivery.
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