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Freshworks trains sights on startup market as it puzzles over enterprise conundrum

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acquires Burnley IT specialist

Indian challenger looks to exploit common platform but could struggle to win bigger customers

SaaS newcomer Freshworks – said to be challenging Salesforce and ServiceNow – has launched a package aimed at startups and new IT helpdesk tech but is still struggling to get to grips with the enterprise food chain in its IPO year.…

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