Phoebe, a London-based company, has secured £12.6 million in seed funding from GV and Cherry Ventures to develop its AI-based platform. The company’s platform uses AI agents to monitor and react to live system data, diagnosing issues and generating code and infrastructure changes to resolve them. This comes as the cost of software outages continues to increase, with losses from downtime reaching over £297 billion in 2024. The company’s platform is already being used by engineering teams at customers like Trainline and PPRO.

The founders, Matt Henderson and James Summerfield, who previously sold their first company, Rangespan, to Google in 2014, said their motivation came from their own experiences with software failures. Henderson said, “High-severity incidents can make or break big customer relationships, and numerous smaller problems drain engineering productivity. Software monitoring tools exist, but they aren’t very intelligent and require people to spend a lot of time working out what’s wrong and what to do about it.”

Phoebe’s platform uses “swarms” of AI agents to search for evidence across vast data silos to evaluate potential causes and solutions. Henderson says this process can make the time-to-resolution “up to 90% faster.” The company’s objective is for these agents to act as an “immune system for software,” predicting and preventing issues before they affect customers.

Jay Davies, Head of Engineering for Reliability and Operations at Trainline, commented on the platform’s impact: “Phoebe has already had a real impact on how we investigate and remediate incidents at Trainline. Work that used to take us hours to piece together can now take minutes and that matters when you’re running critical services at our scale. We’re excited to see Phoebe progress and help us operate efficiently.”

Image source: Phoebe