Tamworth-headquartered managed IT service provider Quiss Technology, has reported a turnover increase of 12%, hitting £8 million for 2015-16. A number of significant contracts were signed with law firms during the year, ensuring the legal sector still dominates the Quiss client base.
Verisona Law, Roythornes Solicitors, Turner Parkinson llp and Phillip Ross Solicitors were amongst those to recognise the benefits of Quiss’ sector knowledge and experience.
Growth of almost 30% over the last three years for Quiss has also been helped by diversification into new markets. In the last full financial year, clients included National Windscreens, Arriva Trains, CET Infrastructure and EZE Group.
Commenting on the results, Quiss Technology MD Andy Michael said: “It is gratifying to report yet another good year for Quiss, which keeps growth in line with our strategic plans.”
“The legal sector has been a happy hunting ground for us throughout our 28-year history and remains so to this day. But welcoming more commercial sector clients demonstrates our managed IT service model works for any organisation seeking to exploit technology to deliver greater efficiency, increased productivity and more flexibility.”
“Our strategic plan required us to re-visit the client service experience and the benefits of this re-focussing on service delivery are evident in the growth we have experienced in the last three years.”
“It took us time to realise we are not a technology business, but a service business, shaped by the needs of our clients. And typically, those needs are service related. Our ability to improve our service, allows each of our clients to improve the service they deliver to their clients.
“This cascade effect is also at the heart of our business. We recognise that developing our people allows them to deal more effectively with client problems and have now introduced personal development plans for every employee, from warehouse to helpdesk and sales to reception.”
“We have now re-set our business, with incentives linked to customer satisfaction, not speed of response or the number of calls handled by the helpdesk team. It’s about engaging better with our clients and our people to uncover gaps in our service and constantly improving what we do and how we do it.”
“I want Quiss to be known for its service excellence, not just its technical ability.”
“Admittedly, this switch to a more service-centric business has ensured growing pains, but our people, our plans and our service now have the flexibility to evolve to reflect changes in technology and the market – we recognise the only permanent thing in this world is change.”
“We are building an extremely strong team of talented individuals here at Quiss. With the right support and our continued investment in the business, we will not only maintain our current performance, but exceed expectations and deliver further growth next year.”