TeamViewer has introduced new AI-driven scripting capabilities for its Tia system during the Gartner Digital Workplace Summit 2026 in London. The update forms part of the company’s plans for Autonomous Endpoint Management (AEM), focusing on improving how IT teams manage recurring technical issues.
The latest development enables Tia, described as the TeamViewer Intelligent Agent, to learn from an organisation’s previous support activity and convert resolved issues into reusable automations. The system uses insights drawn from more than one million AI session summaries to identify patterns and recommend solutions based on past cases.
The new functionality is designed to address a common challenge in IT operations, where resolved issues are not consistently recorded in a way that prevents them from recurring. Tia now uses historical support data to suggest remediation steps and allows IT teams to convert those steps into scripts that can be reviewed, refined and deployed across devices or groups.
The update is part of the wider development of TeamViewer ONE, the company’s digital workplace platform. The platform combines remote support, endpoint monitoring, AI-assisted troubleshooting and knowledge capture, with the aim of enabling more consistent and automated IT operations.
Mei Dent, chief product and technology officer at TeamViewer, said: “IT teams are under pressure to do more with the resources they have, and too much of their time is still spent resolving the same issues over and over.
“Tia’s new capabilities mean that every resolved incident becomes an asset: one that can be tested, deployed, and used to protect other devices from the same disruption. That is what consistent, scalable IT operations en route to AEM looks like in practice.”
The company is also presenting sessions at the event, including discussions on digital employee experience and IT strategy.
Founded in 2005, TeamViewer provides software designed to connect people with devices and systems, supporting remote access, IT management and digital workflows. The company is headquartered in Göppingen and serves more than 635,000 customers globally.
Image: AI generated
